Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Public Works - Streets, Street Lights & Traffic
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Public Works - Streets, Street Lights & Traffic
Call the Engineering Division at 650-991-8064 during normal business hours. For non-emergencies, submit a "New Request" via iHelp using the "Traffic Signals / Signs / Striping" request type. To avoid electrical hazards, please do not touch or move a downed streetlight or traffic signal pole.
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Public Works - Streets, Street Lights & Traffic
Submit a "New Request" via iHelp using the "Sidewalk Conditions" request type.
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Public Works - Streets, Street Lights & Traffic
Submit a "New Request" via iHelp using the "Pavement Conditions / Potholes" request type.
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Public Works - Streets, Street Lights & Traffic
Submit a "New Request" via iHelp using the "Police / Traffic Enforcement (Non-Emergency)" request type or call the Police Department - Abandoned Vehicle Line at 650-991-8103.
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Public Works - Streets, Street Lights & Traffic
Call the Abandoned Shopping Cart Hotline at 650-991-5525.
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Public Works - Streets, Street Lights & Traffic
Email Engineering a Traffic and Pedestrian Safety Request for Review Form (PDF) or contact the Engineering Division at 650-991-8064.
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Public Works - Streets, Street Lights & Traffic
Email Engineering a Residential Disabled Parking Zone Request Application (PDF) or contact the Engineering Division at 650-991-8064. Please note that on-street parking in many neighborhoods is limited. The primary consideration is given to applicants who do not have driveways or garages.
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Public Works - Streets, Street Lights & Traffic
Submit a "New Request" via iHelp using the "Traffic Signals / Signs / Striping" request type or call the Street Division at 650-991-8097.
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Public Works - Streets, Street Lights & Traffic
Submit a "New Request" via iHelp using the "Public Works General Request" request type or call the Engineering Division at 650-991-8064.
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Public Works - Streets, Street Lights & Traffic
Apply for an encroachment permit by emailing Engineering Division or by calling 650-991-8064. Encroachment permits are required for street and sidewalk obstructions, awnings over sidewalks, and any work within the City Right-of-Way.
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Public Works - Streets, Street Lights & Traffic