Crisis Response Supervisor

DEFINITION 

Under general supervision provides field and office based professional behavioral health counseling, psychoeducation, outreach and engagement, case management, consultation, and quality assurance review of assigned cases; and performs related other work as required or assigned. 

EXAMPLES OF DUTIES 

Manage and supervise the Police Department’s response to crisis intervention services; supervise, oversee, direct, schedule and coordinate the work of assigned staff; perform initial risk assessment during a crisis noting behavioral symptoms which may indicate mental health disorders in children, youth, or adults; determine whether individuals meet the criteria for a W&I 5150 application and follow appropriate procedure; determine other resources to connect individuals to who do not meet criteria for 5150; work closely with different law enforcement communities; participate in monthly San Mateo County Field Crisis Consultation Committee (FCCC) as needed; establish and maintain effective relationships with contractors, community organizations and other governmental agencies regarding programs and services; participate in committees, meetings and conferences; provide guidance regarding appropriate social-psychological practices and services. perform suicidal/homicidal/Grave Disability risk assessments; conduct home visits and/or field-based services; provide crisis intervention as needed; provide brief outreach counseling and refer clients to appropriate behavioral health resources; collect and evaluate medical or psychosocial data such as case histories, behavior patterns and family relationships of patients/clients; follow up with individuals where appropriate who are reluctant to engage with resources; work as a psychiatric team member with other treatment disciplines; utilize Trauma Informed Care and other evidence-based practices; provide consultation and education services; compile and prepare reports and documentation on clinical activities; maintain records; prepares periodic reports; ability to work weekends and perform related duties as assigned. 

MINIMUM QUALIFICATIONS 

Knowledge of: Current office procedures, including use of word processing, spreadsheet and specialized software applications; current philosophy, principles, and practices for services to clients with serious mental illness; individual, group and family psychodynamics as they relate to adults or children in crisis; psychological diagnostic methods and terminology for mental health disorders; personality development from infancy through adulthood; de-escalation techniques; human and health services systems in the County including private agencies and other community resources; procedures and issues specific to mobile crisis intervention; applicable local, State and Federal laws, ordinances and rules. 

Ability to: Provide effective clinical supervision and clinical consultation; provide mental health treatment to adults, children or adolescents with various mental disabilities ranging from serious mental illness to dysfunctional behavior patterns, including victims of sexual or physical abuse; set realistic treatment goals and facilitate their attainment; evaluate the degree of mental disability or emotional distress of patients/clients; communicate effectively orally and in writing; make presentations to outside organizations, agencies and community; oversee, direct and coordinate the work of assigned staff; select, supervise and train, counsel and discipline staff; provide consultation and technical assistance to agencies, schools and other organizations; develop strong working relationships with community agencies; work with multicultural communities; operate modern office equipment including specialized software applications programs; interacts positively and cooperate with co-workers, responds politely to customers, works as a team member, functions under demanding time pressure, responds in a positive manner to supervision, attends work and perform duties on a regular and consistent basis. 

Education: Master's degree from accredited college or university in Social Work, Social Welfare, Psychology or a closely related field. 

Experience: Five years of professional experience in the social work or counseling field with strong emphasis on social services, crisis response, severe mental illnesses, resources and referrals using a collaborative and community framework. 

License: A current license with the State of California Board of Behavioral Sciences as either a LCSW, LMFT, LPCC or licensed Clinical Psychologist required. Possession of a valid Class C California Driver's License.