In December of 2021, Mental Health Clinician, Catherine McGuire, started working alongside Daly City Police officers as part of a pilot program (Community Wellness and Crisis Response Pilot Project) focused on de-escalating certain high-risk emergency calls and providing compassionate and proper care for those individuals experiencing a mental health crises.
San Mateo County’s Behavioral Health and Recovery Services (BHRS) partnered with Star Vista, a local nonprofit that delivers high-impact services through counseling and crisis intervention, to individuals to train and supervise the clinicians. San Mateo, Redwood City, and South San Francisco also launched this two-year program. The program added a critical and new element to emergency response. 9-1-1 dispatchers, are also trained to support individuals in crisis, will dispatch the mental health clinician along with Daly City Police Department officers to calls for service with the individual(s) suspected of experiencing mental or behavioral health crises. After the police officers determine the scene to be safe, the clinician will assess the individual(s) and identify opportunities for immediate care and intervention.